As a customer, you will be quoted a unit cost and any tooling necessary to produce your part. The unit cost is based on our comprehensive supply program which includes all freight and applicable customs charges to SMG’s warehouse in the U.S. or Canada. Upon request, we can offer you a landed unit cost, inclusive of domestic freight charges to your facility.

Our dedication to quality from the time of RFQ to the receipt of goods to your facility is the foundation that sets us apart. It starts with our New Product Introduction (NPI) process. The NPI team works together with our customers to understand the critical requirements of each part and the related materials and processes. We use these inputs to work closely with our manufacturing partners to define and deploy controls and verification criteria to reduce process variation and achieve defect-free and on-time production.

Every part that is supplied by SMG goes through our Quality team using an AQL sampling plan before being released for shipment to North America.  Our SMG Quality team members are full-time, in-country employees who use and enforce the controls and verification criteria defined during the New Production Introduction stage. These inspection activities are in addition to the quality inspections completed by our manufacturing partners.

We don’t leave anything to chance – once the goods reach North America, another incoming inspection based on AQL sampling is completed before released for shipment. Inspection data is collected through our multiple inspection points to predict future potential issues through trend analysis, further reducing risks for customers.